Refund Policy

At Butter & Bloom, we pour so much care into crafting products that bring beauty, comfort, and a little daily luxury into your life. We want every experience with us to feel gentle and special. But we also know sometimes things don’t go quite as planned.

 

Here’s how we lovingly handle cancellations, returns, and refunds to keep everything clear and fair.

 

--- Cancellations

Once your order is placed, we begin preparing it almost immediately to ensure it reaches you as soon as possible. Because of this, we’re unable to accommodate cancellations after your order is confirmed. If an item becomes unavailable, Butter & Bloom Skincare reserves the right to cancel all or part of your order. Should this happen, we’ll issue a full refund back to your original payment method, and notify you by email.

 

--- Faulty or damaged items & fulfillment errors

We’re committed to your satisfaction and truly sorry if something arrives not quite right.

If you’ve received a faulty or damaged item, or there’s been a fulfillment error, please contact our support team within 10 business days of your delivery date.

To help us resolve it swiftly, kindly include:

* Your order number

* Which item(s) is/are damaged

* A brief description, including clear photos Important:

* Please don’t send items back unless advised by our support team — this may delay resolution.

* We require proof of damage to process a replacement or refund. Without verification by our team, we cannot action a replacement.

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--- Refund process

* Once your return arrives, we’ll inspect it and let you know the outcome.

* If approved, we’ll initiate a refund to your original payment method (excluding original shipping fees).

* Refunds typically take **7–15 business days** after we receive your return, depending on your card issuer.

* For orders paid with a gift card, a new gift card will be issued to your original email.